Help centre

Frequently asked questions

Everything schools ask before they switch to KinoERP.

Getting started

How long does onboarding take?

Most schools are live within 3–5 days. We help import your existing data (students, staff, fees) and train the core team over a short video call.

Can I try KinoERP without signing up?

Yes — head to the live demo page and log in with the demo credentials. The demo school has real data loaded so you can try every feature.

Is training included?

Yes. All Growth and Enterprise plans include live training for the office staff, teachers and principal, plus written/video tutorials for self-paced learning.

Data & security

Where is my school's data stored?

On our Indian data centres (Mumbai / Delhi). Enterprise plan supports on-premise or a private cloud tenant of your choice.

Is the data secure?

Every school is isolated (multi-tenant architecture). Passwords are hashed (bcrypt). All traffic is TLS 1.2+. Nightly encrypted backups. Granular role-based access controls.

Can I export my data?

Yes, anytime. Export to Excel/CSV from every module, or request a full database export. We believe your data is yours.

Do you share data with third parties?

Never. We don't sell student data. See our privacy policy.

Features & integrations

Do you have a parent / student mobile app?

Yes — native Android and iOS apps for parents, students and teachers. Push notifications for attendance, fees and notices.

Which payment gateways do you support?

Razorpay, PayU, Instamojo and more. We can integrate any UPI/card gateway your school already has.

Can I customise the report cards / receipts?

Yes — use the built-in Slip Template editor to design receipts, ID cards and certificates matching your school's branding.

Do you support multiple branches?

Yes — the Enterprise plan supports multi-branch schools with a head-office consolidated dashboard.

Pricing & billing

How is pricing calculated?

Per active student per year. See pricing.

Can I cancel anytime?

Yes. If you cancel, we refund the unused portion of the year (30-day money-back guarantee).

Still have questions?

Talk to our team — or just try the live demo.